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Warranty and Return Requirements

Warranty and Return Conditions

 WARRANTY AND RETURN CONDITIONS  


 GENERAL PROVISIONS

The SELLER is responsible for providing Contract consultancy products, complete, in accordance with the qualifications specified in the order, and with warranty documents, user manuals and certificates, if any.

If the SELLER cannot fulfill the contractual speeches in case the ordering product becomes impossible or due to the occurrence of justified or existing reasons, the SELLER informs the BUYER, who is in the user position, within 3 (three) days from the target he learned about the situation, and 10 (ten) days returns the total price to the BUYER within the period.

In the event that the delivery time becomes impossible within the contracted product period due to force majeure or terrible reasons such as weather opposition, interruption of transportation, the SELLER shall declare the situation to the BUYER in writing within 3 (three) days from the guide he taught the situation. In this case, the BUYER's right to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the time period until the prohibitive order disappears, and the choice in this direction shall be notified to the SELLER permanently and in writing. If the BUYER cancels the order, the amount paid shall be paid to him in cash and in full within 10 (ten) days. In the payments made by the BUYER by credit card, the product price is returned to the relevant bank within 7 (seven) days after the order is canceled by the BUYER. Since the features of the BUYER's accounts after the return of this amount to the bank are completely related to the commercial validity and transaction process of the relevant bank, the BUYER shall not allow the SELLER to provide any credit for possible delays, and the amounts returned to the card by the SELLER by the BUYER shall not be made possible by the BUYER. accepts that it may take an average of 2 (two) to 3 (three) weeks to reflect on his account (and in any case, this matter is subject to the commercial liability and transaction processing of the relevant bank and the BUYER will have to be kept directly with the relevant bank in the list of requests in these elements).

The points given to the BUYER as a result of a campaign by the SELLER and the customer provisions are only valid for a single purchase. These points are non-refundable even if the product/goods is returned.

RIGHT OF WITHDRAWAL

BUYER; In distance contracts related to the sale of goods, the Company may use its right of withdrawal from the Contract without giving any reason within 14 (fourteen) days from the date of delivery of the product subject to the Contract to itself or to the person/organization at the address indicated.

In determining the period of the right of withdrawal;

a) For goods that are the subject of a single order and delivered separately, the day on which the BUYER, who is the consumer, or the third party determined by the BUYER, who is the consumer, receives the last item, b) In the case of goods consisting of more than one piece, the day when the BUYER, who is the consumer, or the third person determined by the BUYER, who is the consumer, receives the last piece, c) In the contracts where the goods are delivered regularly for a certain period of time, the first day the buyer who is the consumer or the third person determined by the BUYER who is the consumer, receives the first good.

The delivery of the goods by the SELLER to the carrier is not considered as a delivery to the BUYER, who is a consumer.

However, for certain days such as New Year's Day, holidays, mother's day, the product cannot be returned under any circumstances for the products prepared and priced, offered for sale and/or imported, in line with the wishes or personal needs of the BUYER, and for campaign and promotional products. the right of withdrawal cannot be exercised in terms of products; The BUYER accepts these conditions and carries out his shopping.

In order to exercise the right of withdrawal, a written notification must be given to the SELLER via methods such as registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used in accordance with the provisions of Article 5. If this right is exercised,

a) The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)

b) Return form,

c) The products to be returned must be delivered within 10 (ten) days, complete, undamaged and undamaged, together with the box, packaging and standard accessories, if any. Within 10 (ten) days following the receipt of these documents to the SELLER, all collected fees, including the product price and delivery costs, are returned to the BUYER.

d) The SELLER, within 10 (ten) days at the latest from the receipt of the withdrawal notification, to return to the BUYER all the total price collected, including the delivery costs of the goods to the BUYER, who is in the consumer position, and the documents that put the BUYER in debt, and The BUYER, who is a consumer, is obliged to return the goods within 10 (ten) days from the notification that he has used his right of withdrawal.

e) If there is a decrease in the value of the goods or if the return becomes impossible due to the fault or negligence of the BUYER, the BUYER is obliged to compensate all the damages and expenses of the SELLER.

f) In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is cancelled.

g) Yurtiçi Cargo will be used when the product returned due to the right of withdrawal is sent back to the SELLER, and the paid shipping fee will be covered by the SELLER for domestic orders and by the BUYER for overseas orders.h) The SELLER does not refund the shipping fee collected from the BUYER while selling the product. When returning the product to the SELLER, the original invoice and waybill must be returned to the BUYER (if it has been physically presented) during the delivery of the product (in order to ensure consistency in our accounting records), and the relevant invoice and waybill must be returned with the product or at the latest after the product is sent. If it is not sent to the SELLER within five) days, no refund will be made, and the product will be sent back to the BUYER with a counter-payment in the same way. On the invoice to be returned with the product, the phrase "return invoice" will be written and signed by the BUYER.

If the BUYER exercises its right of withdrawal, the address details to which the withdrawal notification will be made are as follows:

Title : AGADIGITAL ELEKTRONİK MAĞAZACILIK VE TİCARET ANONİM ŞİRKETİ

Address : Yenibosna Merkez Mh. Ladin Sk. Kuyumcukent Site. No: 4 M/Z030 Bahcelievler / Istanbul

Email address: [email protected]

PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL

After the delivery of the goods, the products that are prepared and priced, offered for sale and/or imported in line with the wishes of the BUYER or clearly and directly in line with the personal needs of the BUYER, and the goods that, by their nature, are in danger of spoiling quickly or the expiration date is likely to expire. It is not possible to return the books, digital content and computer consumables offered in material environment in accordance with the relevant legislation, provided that the protective elements such as packaging, tape, seal, package are partially or completely opened by the BUYER.

Within the framework of exceptional situations where the right of withdrawal cannot be exercised, in accordance with Article 15 of the Regulation on Distance Contracts and the relevant legislation; Cancellation and cancellation of 22 carat gold, 24 carat gold, 22 carat bracelet, 24 carat bracelet and all gold products containing gold, diamonds, crypto money products and services, the price of which changes depending on the fluctuations in the financial markets and this change is not in the hands of the seller or the supplier, and refund is prohibited in accordance with the relevant legislation.